1. Subject matter

Map My Maintenance is a project and maintenance management application. Its purpose is to provide a comprehensive platform that lets contractors, mechanics, technicians, and operations teams manage maintenance, repairs, projects, and procurement around a real-world plan. Features are tailored to the needs of maintenance professionals , task organisation, resource allocation, coordination, and reporting.

The intended audience includes maintenance personnel, project managers, supervisors, project coordinators, administrative staff, contractors, and asset owners. The application can be subscribed to as a stand-alone product or as part of the Ephemeris suite, available at mapmymaintenance.com.

2. Definitions

• Account , a personal user account on the application where the User accesses the services, including the User's personal data.
• Application , the Map My Maintenance software, accessible through the website or mobile apps.
• Company / us , SEG EU OÜ, registered in Estonia under number 16255825, registered address Narva mnt 5, 10117 Tallinn, Estonia.
• Party / Parties , separately the User or the Company; together the User and the Company.
• Service , the services accessible through the application.
• User Content , content shared by the User on the application, including feedback, ideas, modifications, suggestions, and improvements.
• User / you , a natural person with active legal capacity, at least 18 years old, or a legal entity, who has agreed to these terms.
• Website , mapmymaintenance.com, the web environment through which the application is accessible.
• Force Majeure Event , an event outside the reasonable control of the affected party, including internet outages, cyber attacks, power failures, natural disasters, government restrictions, and similar.

3. General provisions

By using the services, you confirm that you have read these terms, agree to them, and will comply with them. If you do not agree, you must not use the services or register an account.

These terms set out the rights and obligations of the User in respect of using the services, including how the application is used and the liability of each party. The services are designed to give you access to a maintenance and project management system.

4. Your account

To use the services, you must register an account by providing an email address and a strong password. You can only access the account and use the services on your own behalf and in your own name , access on behalf of third parties is forbidden.

You are responsible for keeping your sign-in details safe. Notify us promptly if you suspect any unauthorised use of your account.

5. Subscriptions and fees

You may use the application under these terms for a fee agreed between the parties via the website. You are responsible for any additional costs (taxes, currency conversion, payment fees) incurred as part of paying that fee.

We offer a free trial for new accounts. If you do not cancel before the end of the trial, you will be charged for the first subscription period. You can cancel at any time after that , the cancellation takes effect at the end of the period you have already paid for.

Subscription prices and inclusions are described on the Pricing . We will give you at least 30 days' notice of any price change. If you do not accept the new price, you may cancel before it takes effect.

6. Acceptable use

You agree not to:

• Use the application for any unlawful purpose or in breach of these terms.
• Attempt to reverse engineer, decompile, or otherwise extract the source code of the application.
• Use the application to send spam, distribute malware, or attempt to compromise the security of any system.
• Resell, sublicense, or otherwise commercialise the application without our written consent.
• Upload content you do not have the right to upload.

7. User content and intellectual property

You retain ownership of all content you upload to the application , photos, drawings, work instructions, files, and so on. You grant us a limited, worldwide, royalty-free licence to host, store, process, and display that content as strictly necessary to provide the services to you.

All rights in the application itself, including the software, design, branding, documentation, and underlying technology, remain ours. Nothing in these terms transfers any of those rights to you.

8. Service availability and changes

We aim to keep the application available 24 hours a day, seven days a week. From time to time we may need to perform maintenance, apply updates, or fix issues, which may temporarily affect availability. We will give reasonable notice of planned maintenance where possible.

We may change, add, or remove features over time to improve the service. We will not make changes that materially reduce the core functionality you signed up for without first giving you notice.

9. Liability and warranties

The application is provided "as is" and "as available". To the extent permitted by applicable law, we do not warrant that it will be uninterrupted, error-free, or fit for any specific purpose beyond the description provided on the website.

Neither party is liable to the other for indirect, incidental, consequential, or punitive damages. Our total liability to you in any 12-month period is limited to the total amount you paid us in fees during that period.

Nothing in these terms limits liability that cannot be limited by law, including liability for gross negligence or intentional misconduct.

10. Term, suspension and termination

These terms apply for as long as you have an active account. Either party may terminate by giving notice in accordance with the subscription terms. We may suspend or terminate the account immediately if you materially breach these terms, fail to pay fees due, or use the services in a way that risks harm to other users or to the integrity of the services.

On termination, you may export your data using the export features built into the application. We will retain your data for a reasonable period afterwards as required by law, and then delete it.

11. Force majeure

Neither party is liable to the other for any delay or failure to perform caused by a Force Majeure Event. The affected party will notify the other party as soon as reasonably possible and use reasonable efforts to mitigate the effects.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Estonia. Any dispute arising from these terms that cannot be resolved through good-faith negotiation will be brought before the courts of Estonia, unless mandatory consumer-protection rules give you the right to bring proceedings in another jurisdiction.

13. Miscellaneous

If any provision of these terms is held to be invalid, the rest will continue to apply. Our failure to enforce any right is not a waiver of that right. You may not assign your rights or obligations under these terms without our written consent. We may assign them to a successor in connection with a corporate transaction.

For questions about these terms, write to hello@mapmymaintenance.com or visit the Contact Us page.

1. Definitions

• Data Subject , a natural person who has visited the website and whom we hold information about.
• Personal Data , any information relating to an identified or identifiable Data Subject.
• GDPR , Regulation (EU) 2016/679 on the protection of personal data.
• Third Party , any natural or legal person other than the Data Subject, SEG, or a Processor acting on SEG's behalf.
• Website , mapmymaintenance.com, the page where the products in the Ephemeris suite are presented.
• Processing , any operation performed on personal data (collection, storage, use, disclosure, deletion, and so on).
• Processor , a third party that processes personal data on behalf of SEG.

2. Security measures we take

We take the security of all data in our possession seriously. We apply appropriate technical and organisational measures to protect personal data from unauthorised access, unlawful processing, accidental loss, alteration, and destruction.

Where Processors handle personal data on our behalf, we ensure they do so in accordance with our instructions, applicable law, and this notice. We apply contractual and security measures to protect your data and maintain confidentiality.

That said, transmitting information over the internet is never completely secure. We cannot guarantee absolute security of all data submitted to us. Any transmission is at your own risk.

3. How we collect your personal data

We collect personal data primarily in two ways:

• Directly from you , when you contact us by email, submit the contact form, sign up for newsletters, register a user account, or apply for a job.
• Automatically , when you use the website (for example, your IP address) and through cookies as described in the Cookie Notice.

4. What personal data we process

The main categories of personal data we process are:

• Data entered into the contact form (name, phone number, email, and any data in the message).
• Data entered into a job application form (name, contact details, the position you are applying for, your CV, and any personal data within it).
• Data shared via email correspondence (your email address and the contents of the exchange).
• Data provided through dedicated product pages within the Ephemeris suite (typically an email address).
• Data shared while registering and using a user account (name, email, password, and account activity).
• Data gathered automatically through your use of the website (IP address and identifiers required for the site to function).

Where required, we may also collect other categories of personal data in accordance with applicable law.

5. Why we process it, and on what legal basis

We process personal data for the following purposes and legal bases:

• Operating the website , necessary for the legitimate interest of providing the service.
• Responding to your enquiries , necessary to take steps at your request before entering into a contract.
• Managing your user account and subscription , necessary for the performance of the contract you are party to.
• Processing job applications , necessary to take steps at your request before entering into an employment contract.
• Sending newsletters and marketing communications , based on your explicit consent, which you can withdraw at any time.
• Improving the website and our services , our legitimate interest in providing a better product, where this does not override your rights.
• Complying with legal obligations , such as accounting, tax, and other statutory requirements.

6. Who we share it with

We share personal data only where necessary and only with parties bound by appropriate safeguards. Typical recipients include:

• Hosting, infrastructure, and email service providers acting as our Processors.
• Payment processors such as Stripe, for billing and subscription management.
• Other companies within the Ephemeris suite, where you have signed up for one of their services.
• Competent authorities, where we are legally required to disclose data.

We do not sell your personal data.

7. How long we keep it

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. Account data is retained for the lifetime of the account and for a reasonable period afterwards as required by law. Contact-form messages are kept long enough to resolve your enquiry and respond to any related follow-up.

8. Your rights

Under the GDPR you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Have your data erased where applicable.
• Restrict or object to processing in certain circumstances.
• Receive your data in a portable format.
• Withdraw consent at any time, where processing relies on consent.
• Lodge a complaint with a supervisory authority. In Estonia, this is the Andmekaitse Inspektsioon.

To exercise any of these rights, write to hello@mapmymaintenance.com. We will respond within the timeframes required by law.

9. Changes to this notice

We may update this Privacy Notice from time to time. The latest version is always available on this page, with the effective date at the top.

10. How to contact us

SEG EU OÜ, Narva mnt 5, 10117 Tallinn, Estonia. For questions about this notice or about how we handle your personal data, email hello@mapmymaintenance.com.